Return/Refund Policy

Shipping Issues:

Mishaps can occur when shipping some of the more fragile items. If there is any damage to your merchandise, the recipient must notify the carrier (UPS normally) and GoAirheads LLC within 5 business days. All packaging must be retained until shipper can inspect damages.

Return Policy:

We want you to be happy with your purchase from GoAirheads. GoAirheads LLC has a 7 day return policy on all products sold. If you don’t like it, you can return all brand-new and unused products in the manufacturer’s original packaging to the store within 7 days of purchase for a full refund. Shipping both directions will be the responsibility of the customer as well as a 10% restocking fee that will be taken out of the refund after arrival of product back at GoAirheads LLC. If an item has been used, damaged, modified, or the manufacturers original packaging damaged it is not eligible for a return.

Full Return Policy: GoAirheads Return Policy 2020

Warranty Policy:

We provide a 30 day limited parts and labor warranty to keep you covered. Our 30 day limited parts and labor warranty is to cover manufacturer’s defects and modifications performed by GoAirheads LLC The warranty does not cover abuse to the item!

Conditions that Void Warranty:

  • Guns are used with any bb brands not offered by GoAirheads LLC
  • Any abuse of the gun that is outside of normal use
  • Any modifications of the gun that are not performed by GoAirheads LLC
  • Removal of the Orange Tip
  • Disassembly of the gun

Full Warranty Policy: GoAirheads Warranty Policy 2020

If conditions are met please call us at 303-495-3233 or email us at

Backorder Policy:

From time to time GoAirheads will sell out of certain guns/products. If we plan on restocking these items we will give the option to “backorder” them. If your order contains a backordered item your entire order will be placed “On Hold” until we receive your product. This can take between 2 weeks to 4 months depending on the item specifically. We will normally include an estimate on time frame for this item to come in with your “On Hold” email. You may cancel the order at anytime before the item has been sent out to you, HOWEVER, this will incur a 5% cancellation fee due to card processing fees associated with this. After we receive your backordered item it will be sent out to you within 24 hours of us receiving the item. This will all but guarantee you get the item ASAP often beating out all competitors backorder time frames.